ECUfiles Shopping Policy

1. Scope of Application

This Shopping Policy applies when users purchase paid services on ECUfiles, including but not limited to:

• ECU file modification services (Stage 1/2/3, DTC Off, DPF/EGR/AdBlue Off, etc.)
• ECU file repair services (checksum repair, structure repair)
• Automated tool services (AutoChecksum, AutoDTC, VIN decoding, file comparison)
• File upload, online processing, and paid download services
• Technical support and consulting

All products on the platform are digital services; no physical items are provided.

2. Product Types

2.1 Digital Products / Services

• Automatically generated ECU files
• Manually processed ECU files by technicians
• Virtual credits or balances used for platform services
• Subscriptions and membership services

3. Pricing & Currency

3.1 Pricing

• Prices are subject to the real‑time display on the purchase page
• Prices may vary by promotion, region, or policies
• Some services are priced in credits

3.2 Currency

The platform may support multiple currencies (USD / EUR / CNY, etc.), subject to payment provider rules.

4. Payment Methods

• PayPal
• Stripe (Credit/Debit Cards)
• WeChat Pay
• Alipay
• Other third‑party payment channels (depending on region)

5. Order Confirmation & Delivery

5.1 Automated Services

• Processing starts automatically after payment
• Generated files are available for immediate download
• Once generated, the service is considered delivered

5.2 Manual Services

• Orders enter the manual processing queue
• Results will be delivered via the user dashboard or email

5.3 Service Completion Standard

• Files are generated and downloadable
• System has produced an output
• Credits have been consumed

6. Service Issues

If a service cannot be completed due to system failure, file corruption, algorithm errors, etc., the platform may:

• Re‑process the service for free
• Provide an alternative solution
• Refund credits
• Offer compensation as appropriate

7. Risk Notice

ECU file modification carries inherent risks, including but not limited to:

• Vehicle no‑start after flashing
• Engine/ECU/Transmission damage
• Emission system malfunction
• Inspection failure
• Warranty or insurance invalidation

8. User Obligations

• Users must not use files for illegal purposes
• Files uploaded must be legally obtained
• Users may not share, resell, or redistribute platform output
• Users must secure their accounts

9. Refund Policy

• Full refund within 7 days if no service has been used
• No refund once any service is used
• Refer to the official Refund Policy for details

10. Global Compliance

• Compliance with emission regulations (EU/US, etc.)
• Compliance with vehicle modification regulations
• Compliance with privacy laws (GDPR / CCPA / PIPL)

11. Policy Updates

The platform may update this Shopping Policy as needed. Continued use of the services indicates acceptance of the updated version.

12. Contact Information

• Email: support@ecufiles.cn
• Working hours: 9:00–22:00 (GMT+8)